Theres a difference between calling 911 on a mobile phone and calling from a landline.
The difference has to do with how the calls are routed and how theyre tracked.
The tower that picks up your phones signal may be near or not.
Verywell / Cindy Chung
Thats not enough information for the dispatcher to find you.
Its like playing Marco Polo in the pool when youre blindfolded and only have sound to guide you.
Still, the rollout of the rule will occur in phases and there are plenty of exceptions.
A call-taker in a far-away city or county may answer.
In this case, youll need to supply some important information.
Once they have the information they need, the call-taker cantransfer you to the correct center.
Any phone that turns on and can receive a signal can make a 911 call.
That means if youre disconnected from the dispatch center, you must call 911 back.
They will not have a way to call you.
Keep Calm and Speak Clearly
Professional call-takers are trained to get information from you.
Theyre staring at a computer screen that has all the relevant questions.
Listen carefully and answer as concisely as possible.
Remember: responders can only respond if they know where they’re going.
verify you communicate the location with as many details as possible.
Additionally, NENA reports that in 2011, there were 146 million 911 calls from mobile phones.
National Emergency Number Association.Cell phones and 9-1-1.
Federal Communications Commission.Enhanced 911 - wireless services.
National Highway Traffic Safety Administration Office of Emergency Medical Services.Calling 911: frequently asked questions.
EMS1 internet.What information should you give dispatchers when calling 911?
Federal Communications Commission.911 And E911 services.
